About Us

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Adoption Matters is a registered children’s charity and one of the largest voluntary adoption agencies (VAA) in the UK. We recruit, train and support individuals and families as adopters and offer them ongoing support and training for as long as they need it. Hear from some adoptive parents why they chose to adopt through a VAA.

In 2020-21 we placed 91 children with their forever families and welcomed 81 new adopters.

Adoption Matters also provide support to adopted adults and birth families and have done so for over 75 years. We are the ONLY adoption agency in the North of England to be rated ‘Outstanding’ by Ofsted, four times in a row.

We cover a large geographical area in the UK including the whole of the North of England, parts of Wales, Stoke, Staffordshire, Shropshire and also cover the Isle of Man.  Check our coverage map here for further information.

What is a Voluntary Adoption Agency (VAA)? VAAs are independentnot for profit organisations offering a personalised service to adopters from all backgrounds. We work in partnership with local authorities and regional adoption agencies across the whole of the UK to find families for children in care who are unable to stay with their birth relatives.  VAAs place around a quarter of all children for adoption in the UK.  Hear from some adoptive parents why they chose to adopt through a VAA.

We offer an innovative support service through our Centre for Adoption Support, a unique service supporting adoption and permanency to families, regional adoption agencies / local authorities and education professionals.  Our Therapy Service provides a personalised therapeutic intervention based on a structured assessment.

Our Concurrent Planning Service run in partnership with Caritas Care, offers a new approach to adoption combining adoption and fostering to offer babies and young children the best start in life.  Now one of the largest services of its kind in the country, placing over 155 children.

View our latest Ofsted Report 2017 and our Statement of Purpose 2022.

Children are at the heart of our work and we pride ourselves on the  service we offer to families and children.  Our experienced staff are on hand to deliver a wide range of ongoing services, training and support from the first phone call to the first grandchild.

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Our Values

At Adoption Matters we believe that children’s welfare and needs are paramount and we aim for them to grow up in a secure and loving family who will best meet their long-term needs and who can help them to reach their full potential. In order to do this and in recognition of the lifelong impact of adoption, the agency provides a comprehensive adoption service for all the parties involved, offering support and advice to prospective adopters, adoptive families, children, adopted children and adults and birth relatives, and an information, support and intermediary service to adopted people and birth relatives.

Honest and fair

Honest and fair

We undertake to treat every case fairly on its individual merits and to be honest and realistic in all our communications.



We strive to ensure equality of opportunity, both for our adoptive families and amongst our staff and Trustees regardless of gender, race, religion, culture, heritage, age, disability or sexuality.



We aim to continually develop and improve our services and increase engagement with our service users, using their feedback and suggestions to inform future developments.



We maintain strong family values and a compassionate, empathetic approach within all the work we do, embracing equally those who have religious beliefs of any denomination and those who do not.

Celebrating difference

Celebrating difference

We work within a culture of respect and acceptance, treating everyone who engages with the agency fairly, professionally and with respect to people’s right to confidentiality.

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Adoption Matters Values

Why choose Adoption Matters?

Hear from adoptive parents on why they chose to adopt with a Voluntary Adoption Agency.

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What Ofsted said about us in our latest inspection report:

  • Staff are passionate about their work and committed to providing the best service.
  • Adopters benefit from an exceptional service throughout their involvement with the agency.
  • Adopters and children benefit from receiving excellent support services.
  • Children thrive in stable homes where they make good progress and develop a strong sense of identity.
  • The agency is involved in innovative research-based practice which influences adoption and adoption support practice.

Adoption Matters is committed to providing a quality service which is efficient, effective, timely and conducted in an open, friendly and respectful manner.  It is useful to know what people think about our work as this helps us to improve and develop our service.  We regularly survey our service users to ask for feedback.  If you would like to feedback any comments, compliments or complaints, please download our leaflet below.

A copy of our full Complaints Procedure is available upon request.

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The training offered through the Centre for Adoption Support is excellent and well received pre and post adoption.