About us

 Adoption Matters is a children’s charity and one of the largest, independent adoption agencies in the UK, established in 1947. 

We recruit, train and support adoptive families and offer ongoing support and training for as long as they need it. We are the ONLY adoption agency in the North West to be rated ‘Outstanding’ by Ofsted, four times in a row. We have offices in Chester (HQ), Warrington, Salford, Hale, Blackburn and Leeds and our services cover the whole of the North West, parts of Wales, Yorkshire, Stoke, Staffordshire.

Through our partnership services run with Caritas Care, we offer innovative support and new approaches to adoption. The Centre for Adoption Support offers a range of support, workshops and training to families. Our Concurrent Planning Service offers a new approach to adoption combining adoption and fostering to offer babies and young children the best start in life.

Click to view our latest Ofsted Report 2017.

Children are at the heart of our work and we pride ourselves on the award winning* service we offer to adopters.  Our experienced staff are on hand to deliver a wide range of ongoing services, training and support to you from the first phone call to the first grandchild. 


Our Aims

At Adoption Matters we believe that children’s welfare and needs are paramount and we aim for them to grow up in a secure and loving family who will best meet their long-term needs and who can help them to reach their full potential.

In order to do this and in recognition of the lifelong impact of adoption, the agency provides a comprehensive adoption service for all the parties involved, offering support and advice to prospective adopters, adoptive families, children, adopted children and adults and birth relatives, and an information, support and intermediary service to adopted people and birth relatives.

We aim to provide a high quality service that is:

• Honest, transparent and fair
• Timely and responsive
• Expert and informative
• Inclusive
• Accepting and valuing of difference
• Supportive to all users of the service


Our Statement of Purpose 2018-19 sets out all of our aims & objectives.

We offer our services to an area across the whole of the North West of England, North East Wales, parts of Yorkshire & Humber and to the South Staffordshire & Stoke.  Visit our Team Page for a list of our management team, presidents, patrons and board of trustees. 


We have offices in Chester, Blackburn, Hale, Salford, Warrington & Leeds and have staff bases in Wales, Stoke & Staffordshire.  We deal with each enquiry individually and if you live outside of any of these areas we may be able to assist you, so do contact us on Freephone: 0300 123 1066 or click our contact us form.


Comments, Compliments or Complaints

Adoption Matters is committed to providing a quality service which is efficient, effective, timely and conducted in an open, friendly and respectful manner.  It is useful to know what people think about our work as this helps us to improve and develop our service.  We regularly survey our service users to ask for feedback.  If you would like to feedback any comments, compliments or complaints, please download our leaflet below:



A copy of our full Complaints Procedure is available upon request