About us

Adoption Matters is a children’s charity and voluntary adoption agency established in 1947.

We recruit, train and support individuals and families as adopters and offer them ongoing support and training for as long as they need it.  We also provide support to adopted adults and birth families and have done so for over 70 years. We are the ONLY adoption agency in the North of England to be rated ‘Outstanding’ by Ofsted, four times in a row. We have offices in Chester (HQ), Warrington, Salford, Hale, Blackburn, Leeds, Durham and Stoke and our services cover the whole of the North of England, parts of Wales, Yorkshire, Stoke, Staffordshire and Shropshire.

We offer an innovative support service through our Centre for Adoption Support, a unique service supporting adoption and permanency to families, local authorities and education professionals. The experienced multi-disciplinary team at the Centre works closely with families and professionals to equip them with the necessary knowledge, understanding and strategies needed to support their children at different points along their adoption journey.

Our Concurrent Planning Service run in partnership with Caritas Care, offers a new approach to adoption combining adoption and fostering to offer babies and young children the best start in life.  Now one of the largest services of its kind in the country, placing over 120 children.

Click to view our latest Ofsted Report 2017.

Children are at the heart of our work and we pride ourselves on the  service we offer to families and children.  Our experienced staff are on hand to deliver a wide range of ongoing services, training and support from the first phone call to the first grandchild. 

Our Aims

At Adoption Matters we believe that children’s welfare and needs are paramount and we aim for them to grow up in a secure and loving family who will best meet their long-term needs and who can help them to reach their full potential.

In order to do this and in recognition of the lifelong impact of adoption, the agency provides a comprehensive adoption service for all the parties involved, offering support and advice to prospective adopters, adoptive families, children, adopted children and adults and birth relatives, and an information, support and intermediary service to adopted people and birth relatives.

We aim to provide a high quality service that is:

• Honest, transparent and fair
• Timely and responsive
• Expert and informative
• Inclusive
• Accepting and valuing of difference
• Supportive to all users of the service

Our Statement of purpose April 2020 to March 2021 sets out all of our aims & objectives.

Comments, Compliments or Complaints

Adoption Matters is committed to providing a quality service which is efficient, effective, timely and conducted in an open, friendly and respectful manner.  It is useful to know what people think about our work as this helps us to improve and develop our service.  We regularly survey our service users to ask for feedback.  If you would like to feedback any comments, compliments or complaints, please download our leaflet below:

A copy of our full Complaints Procedure is available upon request

For more information, contact us on Freephone: 0300 123 1066 or click our contact us form.