About us

We are a children’s charity and independent adoption agency who have been offering a high quality service to our families since 1947. 

Adoption Matters is a registered children’s charity and an independent adoption agency approved by Ofsted.  We are a not for profit organisation who work across the England & Wales to provide a consistent high quality support for adopters and adopted children.

We are the ONLY adoption agency in the North West to have been rated ‘Outstanding’ by Ofsted for the last three consecutive inspections in 2008, 2011 & 2014.  *We were named Adoption Agency of the Year in 2011 & 2014 by BAAF

Children are at the heart of our work and we pride ourselves on the award winning* service we offer to adopters.  Our experienced staff are on hand to deliver a wide range of ongoing services, training and support to you from the first phone call to the first grandchild. 

Our Aims

At Adoption Matters we believe that children’s welfare and needs are paramount and we aim for them to grow up in a secure and loving family who will best meet their long-term needs and who can help them to reach their full potential.

In order to do this and in recognition of the lifelong impact of adoption, the agency provides a comprehensive adoption service for all the parties involved, offering support and advice to prospective adopters, adoptive families, children, adopted children and adults and birth relatives, and an information, support and intermediary service to adopted people and birth relatives.

We aim to provide a high quality service that is:

• Honest, transparent and fair
• Timely and responsive
• Expert and informative
• Inclusive
• Accepting and valuing of difference
• Supportive to all users of the service


We offer our services to an area across the whole of the North West of England, North East Wales, parts of Yorkshire & Humber and to the South Staffordshire & Stoke.

We have offices in Chester, Blackburn, Hale, Salford, Warrington & Leeds and have staff bases in Wales, Staffordshire & the Midlands.  We deal with each enquiry individually and if you live outside of any of these areas we may be able to assist you, so do contact us on 0300 123 1066 or click our contact us form.


Comments, Compliments or Complaints

Adoption Matters is committed to providing a quality service which is efficient, effective, timely and conducted in an open, friendly and respectful manner.  It is useful to know what people think about our work as this helps us to improve and develop our service.  We regularly survey our service users to ask for feedback.  If you would like to feedback any comments, compliments or complaints, please download our leaflet below: